Dir, Quality Engineering
Core
Director of Quality Engineering leading customer-facing quality initiatives, resolving key quality issues, and ensuring customer satisfaction for Lam Research's semiconductor solutions.
Role type
Senior leadership quality engineering manager (customer-facing)
Builds
Customer trust and quality execution for Lam Research's Tier 1 customers
Domain
Semiconductor manufacturing / Global Operations
Deliverable
client delivery
Required skills
Advanced quality methods, customer relationship management, cross-functional collaboration, executive communication, root cause analysis, quality metrics management, conflict resolution, strategic planning, stakeholder influence, operational leadership
Preferred skills
None stated
Technologies
None stated
Responsibilities
Build partnerships with customer account teams, advocate for customer voice on product quality, lead resolution of key customer quality issues, represent Quality in Regional Quarterly Operations Review, prepare executives for customer reviews, educate Account Teams on quality messaging, direct customer engagements, ensure timely implementation of quality solutions, communicate quality trends to the team
Seniority
Director, strategic leadership & cross-functional influence
