Customer Quality Manager
Core
Manage customer quality expectations, drive continuous quality improvement, and act as the voice of the customer on quality for ASML in the China region.
Role type
Senior Customer Quality Manager (Semiconductor/High-Tech)
Builds
Customer quality dashboards, quality notification processes, and audit follow-up mechanisms.
Domain
Semiconductor industry, Professional Field Service Operations, Quality Management Systems (B2B)
Required skills
Quality management systems and methodologies, Customer interface and expectation management, Process improvement and optimization, Audit management, Stakeholder engagement, Problem solving, Analytical thinking, KPI driven performance management
Preferred skills
Experience in semiconductor business, Experience in Professional Field Service Operations, Change management, Managing up to Sr. management
Technologies
Customer Quality Dashboards, Customer Quality Notifications (CQN), Audit tools
Responsibilities
Interface with China region customers on all quality aspects, Setup and maintain Customer Quality Dashboard, Manage Customer Quality Notifications, Manage Customer audits, Assess and improve quality processes, Be the voice of the Customer on Quality towards ASML organization
Seniority
Senior, hands-on IC
