Director, Customer Quality - Asia
Core
Partner with account teams to ensure customer voice is reflected in quality initiatives, lead resolution of key quality issues, and drive customer satisfaction for Tier 1 semiconductor customers.
Role type
Director, Customer Quality
Builds
Customer trust and quality execution for Lam Research semiconductor equipment
Domain
Semiconductor manufacturing / Quality Management
Required skills
Advanced quality methods, cross-functional collaboration, executive communication, root cause analysis, stakeholder influence, customer engagement, strategic planning
Preferred skills
Advanced degree in Engineering, experience with semiconductor industry customers
Technologies
None stated
Responsibilities
Build partnerships with customer account teams, advocate for customer voice on product quality, lead resolution of key quality issues, represent GOps Quality in regional reviews, prepare executives for customer meetings, educate stakeholders on quality messaging, direct customer engagements, ensure timely implementation of quality solutions, communicate quality trends to the quality team
Seniority
Director, strategic leadership & cross-functional influence
