iTeam Manager, Customer Engineer
Core
Manages a district of customer engineers, overseeing system installation, performance, and customer relationships for semiconductor equipment.
Role type
Senior IC iTeam Manager (Customer Engineer)
Builds
System installations and ongoing support for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Materials science
Required skills
People management, customer relationship management, system installation planning, financial forecasting, RMA management, escalation procedures, performance appraisal
Preferred skills
Technical understanding of installation procedures, cross-functional collaboration with Product Divisions
Technologies
Semiconductor equipment systems
Responsibilities
Manage and coach customer engineers; execute system installation planning and execution; monitor mentor programs; manage RMA procedures; act as prime interface with Product Divisions; conduct financial forecasting and cost efficiency analysis.
Seniority
Senior, first-line people management