FEP Manager III, Customer Engineer
Core
Manages a district of Customer Engineers, driving system installation, customer relationship management, and operational efficiency for semiconductor equipment.
Role type
Senior IC Customer Engineer Manager
Builds
System installations and customer support for semiconductor manufacturing equipment
Domain
Semiconductor equipment and materials science
Required skills
Customer relationship management, team leadership and coaching, account planning, financial forecasting, RMA management, system installation oversight, performance appraisal
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develops and maintains customer relationships at all levels; manages, coaches, and directs customer engineers including salary and career planning; initiates business reports and serves as the prime interface with Product Divisions; monitors award and mentor programs; executes escalation procedures; manages system installation planning and execution; manages RMA procedures and engineer hours tracking.
Seniority
Senior, hands-on IC