Manager, FEP(Epitaxy/RTP) Customer Engineer
Core
Manage FEP (Epitaxy/RTP) customer engineers, service agreements, and system uptime for semiconductor equipment.
Role type
Manager, Customer Engineering
Builds
Service agreements, system uptime, and operational support for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Materials science
Deliverable
client delivery
Required skills
Financial forecasting, manpower planning, inventory management, team hiring and training, safety compliance, escalation management, continuous improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs; achieve guaranteed uptime; promote quality improvement processes
Seniority
Manager, team leadership