AGS GCC - Customer and Commercial Operations
Core
Support quotes, orders, RMAs, warranty claims, billing, and invoice reconciliation for semiconductor equipment.
Role type
Customer and Commercial Operations Associate
Builds
Order fulfillment and billing processes for semiconductor equipment
Domain
Semiconductor equipment sales and operations
Required skills
Order management, billing reconciliation, RMA processing, warranty claims handling, invoice dispute resolution, parts monitoring, system testing support, compliance adherence, customer inquiry response, master data setup
Preferred skills
None stated
Technologies
B2B, ASN, TPM, FPM, TKM, Spares, Services, RIT, UAT
Responsibilities
Support quotes, orders, RMAs, and warranty claims; Coordinate with internal teams to resolve delivery holds; Assist with billing and invoice reconciliation; Help resolve invoice disputes and support AR follow-ups; Provide proactive updates on high-value orders; Monitor past-due and obsolete/problem parts; Participate in system testing and assist in resolving basic system issues; Ensure assigned tasks follow established compliance procedures; Support customer satisfaction by responding to inquiries; Assist with MDG customer master setup.
Seniority
Entry-level, New College Grad
