Global Product Support Engineer
Core
Develop service procedures, troubleshoot semiconductor equipment, and train customer engineers on new products.
Role type
Mid-level product support engineer
Builds
Technical Product Manuals, Customer Engineering Notices, training packages, and Best Known Methods for semiconductor equipment
Domain
Semiconductor manufacturing equipment
Required skills
Failure analysis, procedure development, training delivery, root cause analysis, cross-functional collaboration, documentation, data collection, parts inventory management
Preferred skills
FMECA process knowledge, CAPA process experience, new product introduction support
Technologies
Semiconductor equipment, FMECA, CAPA, Technical Product Manuals
Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products; Participate in or own first chamber Build & Test in Apps lab; Partner with Quality & Reliability group to review and address Top Field Issues; Develop and document procedures to install, retrofit and maintain the product; Develop Customer Engineering Notices and troubleshooting guides; Train Customer Engineers and Process Engineers on new products
Seniority
Mid-level, hands-on IC