Global Product Support (GPS) Engineer III
Core
Develop new procedures and Best Known Methods (BKMs) to service new semiconductor equipment, create technical manuals, and train customer engineers on installation, maintenance, and troubleshooting.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), troubleshooting guides, and training packages
Domain
Semiconductor manufacturing equipment and materials science
Required skills
Failure Analysis (FA), FMECA process, CAPA process, procedure development, technical documentation, training delivery, parts stocking coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products; Participate in or own first chamber Build & Test in Apps lab; Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues; Develop and document procedures to install, retrofit and maintain the product; Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides; Collect process and qualification data to create product Best Known Methods (BKMs); Develop initial training package for new products and train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS); Identify new parts that require to be stocked by AGS
Seniority
Senior, hands-on IC