Global Product Support (GPS) Engineer (Equipment)
Core
Develop service procedures, troubleshoot equipment issues, and train customer engineers on semiconductor manufacturing tools.
Role type
Senior IC equipment support engineer (semiconductor)
Builds
Technical Product Manuals, Customer Engineering Notices, troubleshooting guides, and training packages for vacuum chamber systems.
Domain
Semiconductor manufacturing equipment (PVD/CVD)
Required skills
Vacuum chamber systems (PVD/CVD), electro-mechanical semiconductor assemblies, failure analysis, CAPA process, Best Known Methods (BKMs) development, technical documentation, training delivery
Preferred skills
FMECA process, new product final test participation, parts stocking coordination
Technologies
PVD, CVD, vacuum chambers, electro-mechanical assemblies
Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products; Participate in or own first chamber Build & Test in Apps lab; Partner with Quality & Reliability group to review and address Top Field Issues; Develop and document procedures to install, retrofit and maintain the product; Train Customer Engineers, Process Engineers and Technical Product Support assigned to customers
Seniority
Mid-level, hands-on IC