Global Product Support (GPS) Engineer
Core
Develop procedures, manuals, and training for semiconductor equipment; support field teams with product issues, retrofits, and new product releases.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Technical Product Manuals, Best Known Methods (BKMs), Customer Engineering Notices (CENs), training packages
Domain
Semiconductor manufacturing equipment
Required skills
Failure Analysis (FA), CAPA process management, FMECA, troubleshooting, procedure development, training delivery, supply chain coordination
Preferred skills
Knowledge of semiconductor processes, experience with new product introduction (NPI)
Technologies
JIRA, PSER, FMECA tools
Responsibilities
Develop and document installation, retrofit, and maintenance procedures; Conduct Failure Analysis and manage CAPA for field issues; Train Customer Engineers and Process Engineers on new products; Coordinate beta site testing and retrofits; Manage spare parts lists and align with supply chain
Seniority
Senior, hands-on IC