Manager III, Field Service Engineer - (M3)
Core
Manages a team of field service engineers and technicians to ensure customer satisfaction, system uptime, and service quality for semiconductor equipment.
Role type
Senior Field Service Manager
Builds
Service operations and customer support for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Field Service
Required skills
Team leadership, customer relationship management, technical troubleshooting, financial forecasting, inventory management, safety compliance, performance management, business development
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develops and maintains customer relationships at all levels; ensures customer satisfaction with service and system performance; escalates system downtime issues; achieves guaranteed uptime; interviews, hires, and trains customer engineers; manages, coaches, and supervises individual contributors; forecasts financial and manpower requirements; manages start-ups and local inventories; ensures safety practices among customer engineers.
Seniority
Manager III, supervisory role