Manager, Customer and Commercial Operations
Core
Lead the After Hours Support (AHS) organization to provide operational and customer support coverage for Taiwan, Southeast Asia, China, and Japan outside standard business hours, ensuring business continuity and service excellence.
Role type
Manager, Customer and Commercial Operations
Builds
After Hours Support coverage and operational continuity for semiconductor equipment customers
Domain
Semiconductor equipment / Materials science
Required skills
Operational leadership, Strategic planning, Compliance management (SOX, ISO), Performance management, Talent development, Resource management, Succession planning, Process transformation
Preferred skills
N/A
Technologies
N/A
Responsibilities
Lead the After Hours Support (AHS) organization, Drive strategic initiatives that improve efficiency and scalability, Ensure compliance with SOX, ISO, audit, and corporate governance standards, Lead performance reviews and drive improvements to strengthen service delivery, Develop talent pipelines and implement structured training programs, Manage resources effectively to support scalable operations, Lead succession planning and organizational development, Represent the region in strategic systems and process transformation initiatives
Seniority
Manager, hands-on leadership