Manager, Field Service
Core
Leading customer-facing service operations and post-sales support for strategic semiconductor customers, driving operational excellence and business performance.
Role type
Senior Manager, Field Service (Strategic Account Leadership)
Builds
Service delivery for advanced semiconductor manufacturing equipment
Domain
Semiconductor industry / Capital Equipment / Post-Sales Service
Deliverable
client delivery
Required skills
Strategic account management, workforce planning, organizational development, cross-functional leadership, operational strategy, data-driven decision making, executive relationship management, service transformation, talent pipeline development
Preferred skills
Master's degree in Engineering, experience with complex capital equipment, revenue growth strategy, service transformation
Technologies
Semiconductor manufacturing equipment
Responsibilities
Lead and develop Service Operations Managers, Field Service Managers, and Field Service Engineers; Foster a culture of safety, quality, collaboration, and accountability; Develop strong customer relationships at operational and executive levels; Serve as primary service escalation point for critical issues; Drive customer satisfaction through service delivery and continuous improvement; Lead workforce planning and organizational readiness; Develop leadership and technical talent pipelines; Partner with Product Units, Marketing, and Business Development; Monitor and improve operational performance via metrics analysis; Drive process improvements and resource optimization; Support service and business forecasting; Influence business decisions through data-driven communication; Represent ASM in executive engagements; Contribute to strategic initiatives for revenue and retention
Seniority
Senior, hands-on IC with strategic leadership