Software Engineer - Customer Service Platform
Core
Building next-gen consumer-facing help center experiences serving tens of millions of visitors, integrating vendor solutions and Generative AI to empower 24x7 customer service.
Role type
Senior full stack engineer (help center platform)
Builds
Consumer-facing help center UI, agent-facing member management systems, and metadata management tools
Domain
Streaming entertainment, customer support, Generative AI
Deliverable
production ML models | product features
Required skills
TypeScript, JavaScript, React, GraphQL, gRPC, REST, AWS, data structures, DB schema design, modern design patterns
Preferred skills
High-volume consumer traffic handling, WebView development, Generative AI/ML application experience, distributed systems, cloud deployment, UX fundamentals
Responsibilities
Ideating, building, testing, and deploying robust features; collaborating with engineering teams, product stakeholders, and external vendors; participating in on-call rotation for production services
Seniority
Senior, hands-on IC
