Software Development Engineer, Customer Experience and Business Trends
Core
Build innovative software solutions to drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon by generating data-driven insights, creating seamless workflow experiences, and developing compliance-first solutions.
Role type
Senior Software Development Engineer (Full-stack)
Builds
Scalable web applications, services, and GenAI solutions for Amazon's internal partners and customers
Domain
E-commerce / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Full-stack development, Generative AI (GenAI) integration, distributed systems design, C#/C++/Java/Perl, system design, code reviews, source control management
Preferred skills
Full software development life cycle experience, testing and operations experience
Technologies
C#, C++, Java, Perl, Generative AI
Responsibilities
Lead and participate in the full development life-cycle including design, development, and implementation of code, tools, and scripts; Engage in full-stack development to design and build scalable, robust web applications and services; Develop and integrate Generative AI solutions to create intelligent, personalized customer interactions and automate complex processes; Innovate and improve processes to enhance key business outputs; Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
Seniority
Senior, hands-on IC