Service Manager II - (M2) - MDP
Core
Manage a district of customer engineers, oversee system installations, and drive financial results for Applied Materials semiconductor equipment in Taiwan.
Role type
Senior IC service manager (field operations)
Builds
Semiconductor manufacturing equipment and services
Domain
Semiconductor equipment and materials science
Required skills
Customer relationship management, team coaching and performance management, account planning, financial forecasting, system installation management, RMA procedure management, escalation handling
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and maintain customer relationships at all levels; manage, coach, and direct customer engineers including salary and career planning; act as the prime interface with Product Divisions for tech support and spares; monitor CSD Award and mentor programs; execute escalation procedures; manage system installation planning and execution; manage RMA procedures and engineer hours tracking.
Seniority
Senior, hands-on IC