Technology Experience Specialist (Corporate/Enterprise)
Core
Provide technology support to Netflix staff, investigate user friction, and convert interactions into actionable insights to improve the holistic user experience.
Role type
Technology Experience Specialist (Support)
Builds
Technology experience improvements, self-service solutions, and knowledge base articles for Netflix internal users.
Domain
Streaming media / Enterprise IT Support
Deliverable
Dashboards & analysis
Required skills
Critical thinking, technical troubleshooting, robust documentation, pattern recognition, incident management, stakeholder engagement, English fluency
Preferred skills
Proactive improvement mindset, collaborative listening, adaptability to global team dynamics
Technologies
Zendesk, Jira
Responsibilities
Serve as primary point of contact for technical assistance; investigate and document user friction patterns; triage and research bugs; manage incident/outage workflows; compose bug reports; recommend experience improvements; maintain User Experience Jira space; bridge user experience data with partner teams.
Seniority
Individual Contributor