Employee Services Specialist (US Shift)
Core
HR Customer Services Support Agent delivering transactional HR services and responding to inquiries from global/regional internal customers.
Role type
HR Customer Service Specialist
Builds
Accurate information and support for Applied employees
Domain
Human Resources / Semiconductor
Deliverable
dashboards & analysis
Required skills
Workday, ServiceNow, English (full proficiency), customer service experience, active listening, resourcefulness
Preferred skills
Excel, process improvement, confidentiality
Responsibilities
Assist with inquiries on HR processes, Workday, policies, benefits, payroll, learning platforms, stocks, and immigration cases; consult with team on complex inquiries; participate in process improvements; maintain data protection.
Seniority
Mid-Senior level (6-10 years experience)