Technical Product Support (TPS) Engineer III - (E3)
Core
Third-level escalation for hardware and software stability issues, failure analysis, and on-site support for new product introductions and early learning shipments at customer sites.
Role type
Senior IC technical product support engineer (hardware/software)
Builds
Semiconductor and display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Hardware performance analysis, Failure analysis, System calibration, Technical documentation, On-site training delivery, Data reporting (MTBF/MTBI/Availability), Customer escalation management
Preferred skills
Engineering tool testing, Process design support, Technical dialogue with customers
Technologies
Semiconductor equipment, Engineering tools
Responsibilities
Provide third-level escalation for hardware and software stability issues; Drive failure analysis to identify and resolve long-term technical issues; Support Alpha and Beta site installations, operations, and testing; Generate and present system performance data including MTBF and availability metrics; Organize and manage on-site training for new product introductions; Create and review technical documentation (CENs, BKMs) and support plans.