Manager IV, Field Service Engineer (M4)
Core
Manage field service operations, forecasts, and customer satisfaction for semiconductor equipment start-ups and warranty services.
Role type
Senior Field Service Operations Manager
Builds
Service agreements, system uptime, and operational efficiency for semiconductor manufacturing clients
Domain
Semiconductor equipment / Field Service Management
Required skills
Financial forecasting, manpower planning, inventory management, team leadership, customer satisfaction management, technical problem solving, safety compliance
Preferred skills
Bachelor's degree, advanced technical knowledge in materials science or engineering
Technologies
RMA procedures, DSO management systems, service agreement platforms
Responsibilities
Forecast financial, manpower, and operational requirements for start-up and warranty services; manage start-up time and cost requirements; interview, hire, and train customer engineers; ensure system uptime and escalate system downs; promote quality improvement processes to reduce cycle time.
Seniority
Manager, hands-on leadership