Manager III, Customer Engineer
Core
Manage a district of Customer Engineers, driving system installation, customer relationship management, and operational efficiency for semiconductor and display manufacturing equipment.
Role type
Senior IC Customer Engineer Manager
Builds
System installations, customer support plans, and operational processes for semiconductor/display equipment
Domain
Semiconductor manufacturing / Display technology / Materials engineering
Required skills
Customer relationship management, team leadership and coaching, system installation planning, account planning, financial forecasting, RMA management, performance appraisal
Preferred skills
Technical understanding of semiconductor/display equipment, cross-functional collaboration with Product Divisions
Technologies
Semiconductor manufacturing equipment, RMA systems, Customer relationship management tools
Responsibilities
Develop and maintain customer relationships at all levels; manage, coach, and direct customer engineers; execute system installation planning and execution; monitor CSD Award Program and mentor programs; manage RMA procedures and engineer effectiveness; provide support plans for system sales; conduct financial forecasting and cost efficiency analysis.
Seniority
Manager, hands-on leadership