Application Support Engineer – Payment (w/m/d)
Core
Ensuring reliable payment processes and applications in online shopping environments by troubleshooting errors and resolving support cases.
Role type
Application Support Engineer (Payment)
Builds
Online shopping payment flows and customer checkout experiences
Domain
E-commerce / Retail / Payments
Required skills
System analysis, root cause analysis, stakeholder coordination, documentation, SQL, JavaScript, web application knowledge
Preferred skills
Payment processing experience, complex system landscape navigation, analytical problem solving
Responsibilities
Process support inquiries related to payments and fund transfers, analyze payment flow errors and prepare results for development teams, track open support cases to resolution, identify recurring issues and technical weaknesses for improvement, collaborate with QA and project management, document technical solutions and processes
Seniority
Entry to Mid-level, hands-on IC
