Customer Experience Consultant
Core
Night shift Customer Experience Consultant serving as the initial point of contact for clients utilizing salary packaging and novated leasing services, providing high-quality service and assisting customers in navigating benefit offerings.
Role type
Customer Experience Consultant (Night Shift)
Builds
Salary packaging and novated leasing service accounts and amendments
Domain
Financial services / Salary packaging
Deliverable
client delivery
Required skills
phone support, live chat support, email support, account setup, account amendments, quality assurance participation
Preferred skills
salary packaging industry experience, contact centre experience, fast-paced customer service environment experience
Responsibilities
Managing client interactions via phone, live chat, and email; Establishing new salary packaging accounts; Administering ongoing amendments to salary packaging arrangements; Participating in quality assurance projects
