Student Finance Adviser
Core
Provide information and resolve issues regarding student fees, invoicing, refunds, and general enquiries via phone, email, and face-to-face interactions.
Role type
Student Finance Adviser
Builds
Student fee transactions, refunds, and enrolment documentation support
Domain
Higher Education / Student Administration
Deliverable
client delivery
Required skills
Student finance function experience, customer service, advanced computer literacy, organisational skills, attention to detail
Preferred skills
Knowledge of UTS College programs and systems, stakeholder relationship building
Responsibilities
Manage student invoicing, fee adjustments, and refunds; Liaise with departments on enrolment, leave, and transfers; Handle complaints and provide feedback; Propose process improvements; Support enrolment document processing and course variations
Seniority
Individual Contributor
