Solutions Architect

## Responsibilities - Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture. - Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices. - Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value. - Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers. - Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform. ## Requirements - Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond. - Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value. - Act as a technical conduit between Braze and the customer’s product and engineering teams. - Build best-in-class solutions and document those for future automation and iterative deployment. - Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards. - Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform. - Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise. - Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers. - Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback. ## Nice to Have - None specified. ## Benefits - Work with a passionate and collaborative team. - Opportunity to drive impactful technical solutions for a wide range of customers. - Flexible work environment that values autonomy and accountability. - Continuous learning and growth opportunities in a rapidly evolving tech landscape.