Customer Solutions Engineer, AI Agents
Core
Architect and activate AI 'Superhuman' agents for enterprise clients, mapping their business systems to the platform and configuring agent behaviors to serve buyers across the customer journey.
Role type
Senior Solutions Architect (AI Agents)
Builds
Autonomous customer experience agents integrated into client tech stacks (CRMs, MAPs, APIs)
Domain
Enterprise SaaS / AI / Customer Experience
Deliverable
production ML models | product features
Required skills
System integration (REST APIs, webhooks, middleware), Workflow design (LucidChart, Miro, Visio), Technical discovery, Client stakeholder management, Quality assurance testing, Product feedback advocacy
Preferred skills
LLM prompt engineering, Vector databases, NLP concepts, Python, JavaScript, SQL, Project management (Asana, Jira, Monday.com)
Technologies
REST APIs, webhooks, middleware, LucidChart, Miro, Visio, Asana, Jira, Monday.com
Responsibilities
Lead technical discovery and blueprinting for new customers; Design and implement data flows between agents and client tech stacks; Fine-tune agent experiential elements (visualizations, logic gates, response triggers); Guide stakeholders through activation journeys; Conduct rigorous testing of agent behaviors; Partner with Product and Engineering to advocate for platform enhancements
Seniority
Senior, hands-on IC