Sr. Customer Technical Architect
Core
Senior Customer Technical Architect empowering global enterprises to unlock the potential of LogicMonitor's AI-first hybrid observability platform by eliminating technical barriers and driving customer success.
Role type
Senior Customer Technical Architect
Builds
Scalable and robust technical solutions for IT infrastructure monitoring across on-premises, cloud, and edge environments.
Domain
IT Infrastructure, Observability, Cloud-Native, Distributed Computing
Deliverable
production ML models | product features | dashboards & analysis
Required skills
IT Infrastructure expertise, virtualization/cloud-native architectures, containerization, observability, DevOps, Linux/Windows/Network administration, hands-on coding/scripting, API-based solutions design, complex troubleshooting, technical writing, customer training.
Preferred skills
Experience with specific storage/load balancer technologies, enterprise systems data flows.
Technologies
LogicMonitor Platform, VMWare, Hyper-V, Xen Server, Netapp, EMC, HP LeftHand, Dell Equallogic, f5 bigIP, NetScaler, Barracuda, WMI, PerfMon, JDBC, SNMP, SMTP, JMX, IIS, Apache, Tomcat, Active Directory, SQL, MySQL, Postgress, Groovy, PowerShell, Python, Ruby.
Responsibilities
Act as primary technical point of contact for customers; collaborate with sales and product teams to align technology solutions with business goals; design scalable technical solutions and maintain architectural documentation; provide expert advice on best practices and technology choices; conduct POCs to evaluate new features; assist in troubleshooting complex technical issues; conduct training sessions and workshops; gather customer feedback to influence product roadmap; conduct product demonstrations and technical presentations.
Seniority
Senior, hands-on IC
