Technical Associate_Mandarin Speaking
Core
Install, configure, and support restaurant POS hardware and networking devices while managing menu setup and post-sales troubleshooting.
Role type
Field operations associate (hardware installation & post-sales support)
Builds
POS terminals, kiosks, handhelds, printers, and network infrastructure for Asian restaurants
Domain
Restaurant technology / SaaS
Deliverable
physical/clinical work
Required skills
hardware installation, network setup, POS system configuration, menu management, on-site troubleshooting, customer service, bilingual communication (English/Mandarin), physical mobility (lifting, standing, using ladders)
Preferred skills
startup experience, software operations experience, second language proficiency (Cantonese, Korean, Japanese, Vietnamese)
Technologies
POS terminals, kiosks, handhelds, receipt printers, cash drawers, network equipment
Responsibilities
Install and configure hardware and networking devices; set up and verify network connections; configure restaurant menus; provide on-site training to restaurant staff; monitor POS performance post-installation; troubleshoot technical issues; collaborate with central operations and product teams
Seniority
Junior, hands-on IC
