Senior Service Desk Engineer (m/w/d)
Core
Senior Service Desk Engineer providing 1st and 2nd level IT support, incident management, and user assistance for an established IT service provider.
Role type
Senior Service Desk Engineer
Builds
IT operations and user support services
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Active Directory, Windows Desktop, Microsoft Office, Exchange, hardware/software installation and configuration, ticket documentation, remote and on-site support
Preferred skills
Driver's license B, mobility within Upper Austria
Technologies
Active Directory, Windows, Microsoft Office, Exchange
Responsibilities
Analyze and resolve hardware and software incidents, conduct maintenance and service interventions on-site and remotely, collaborate with 3rd level support, support client and workstation services
Seniority
Senior, hands-on IC
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