Professional Services Manager I, Interview Room
Core
Lead post-sale deployment of network, hardware, and software solutions for Axon's Interview Room, managing 3rd party installers and ensuring efficient customer onboarding.
Role type
Senior IC field services manager (law enforcement hardware deployment)
Builds
Interview Room hardware and software solutions for law enforcement agencies
Domain
Public Safety / Law Enforcement / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional team leadership, network installation management, hardware deployment, customer training, technical troubleshooting, documentation, stakeholder engagement
Preferred skills
Law enforcement agency experience, network camera and audio/video installation knowledge, TCP/IP and LAN/WAN understanding, low voltage cabling expertise
Technologies
IP Cameras, network audio/video, POE, TCP/IP, Ethernet (Layer 2/3), LAN, WAN, low voltage data cabling
Responsibilities
Coordinate and manage installations for efficiency and speed, manage 3rd party installers and daily reporting, deploy hardware and software solutions, conduct training for technical and non-technical staff, develop installation diagrams and documentation, engage with key technology decision-makers
Seniority
Senior, hands-on IC with travel