Product Lead, Support Experience
Core
Devising strategy and driving execution for critical initiatives to create a world-class support experience for Stripe's customers and users, focusing on applied AI and redefining support capabilities.
Role type
Senior Product Lead (Support Experience & AI)
Builds
Conversational AI and human support systems/platforms for Stripe's business and consumer users
Domain
Financial technology / Customer Support / Applied AI
Deliverable
product features
Required skills
Product strategy, team leadership (managing PMs), cross-functional partnership, technical product leadership, multi-year roadmap planning, global team building, user empathy, technical background (CS or similar)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own and drive the product roadmap for conversational AI and human support; Shape strategy and steer product requirements for high-impact initiatives; Partner with AI teams to unlock opportunities for serving users; Build relationships with senior leaders in Operations; Grow and coach a global team of Product Managers
Seniority
Senior, hands-on IC with leadership responsibilities
