Product Manager, Support Products - Support Experience
Core
Define strategy for Consumer Support to improve product quality and enable scalable self-solution for users.
Role type
Product Manager (Support Experience)
Builds
Scalable knowledge and workflow strategies, observability systems, and platforms for support agents and users.
Domain
Financial technology / Customer support infrastructure
Deliverable
product features
Required skills
Product management strategy, technical product sense, data strategy, metrics analysis, roadmap planning, user empathy
Preferred skills
Software engineering experience, computer science degree
Technologies
N/A
Responsibilities
Drive product quality increases leveraging support data; Build flywheels for improving support outcomes and enabling self-solve; Partner with PMs to define and instrument user journeys; Define data strategy for effective support experience; Create a platform to turbocharge problem-solving for users and agents.
Seniority
Mid-Senior, hands-on IC
