Senior Product Manager
Core
Manage the roadmap for an AI Customer Agent platform, prioritizing work to deliver impactful solutions that solve complex customer support problems across service, sales, and ecommerce channels.
Role type
Senior Product Manager (AI Customer Agent)
Builds
AI-powered customer support agents and integrated help desk systems
Domain
SaaS / Customer Support / Artificial Intelligence
Deliverable
product features
Required skills
Roadmap management, problem definition through research, team leadership, stakeholder management, quantitative and qualitative data analysis, user research, A/B testing, decision-making without consensus
Preferred skills
Entrepreneurial mindset, ability to switch between creative and analytical thinking
Technologies
AI models, Intercom help desk
Responsibilities
Capture and prioritize work from diverse inputs; define and frame problems for the team; scope solutions to smallest coherent states for early shipping; evaluate solutions via quantitative and qualitative measures; maintain product quality; motivate the team
Seniority
Senior, hands-on IC with team leadership
