IT Support & Applikationsbetreuung (m/w/d)
Core
First point of contact for employees regarding IT requests and technical challenges, providing support and administration of IT workstations, user accounts, and hardware/software.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT workstations, user accounts, hardware/software, enterprise applications
Domain
IT Infrastructure / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows administration, Microsoft 365 management, network troubleshooting, application support, documentation creation, project coordination
Preferred skills
Technical understanding of digital solutions, structured problem-solving approach
Technologies
Windows, Microsoft 365, Network infrastructure
Responsibilities
Troubleshoot and resolve technical issues for employees, administer user accounts and IT workstations, support and develop selected enterprise applications, participate in IT projects and system introductions, create and maintain documentation and user guides
Seniority
Mid-level, hands-on IC