Social Media, Customer Support Associate
Core
Resolve escalated social media issues and serve as the ultimate escalation point for high-stakes user problems across X, LinkedIn, and Facebook.
Role type
Social Media Customer Support Associate
Builds
Frictionless support experiences for Stripe users (SMBs, Startups, Enterprises)
Domain
Fintech / Financial Infrastructure
Deliverable
client delivery
Required skills
Social media support, Customer support, Analytical thinking, Problem solving, Process-oriented mindset, Cross-team collaboration, Prioritization
Preferred skills
Sprinklr proficiency, Project management, Process improvement initiatives
Responsibilities
Resolve escalated social media issues including technical product questions, Partner with internal teams (Comms, Incident Ops, Risk) for high-stakes escalations, Coordinate executive escalations, Identify operational process gaps and drive continuous improvements, Contribute to building a new team and operational culture