Principal Implementation Engineer, Customer Support
Core
Serve as a Subject Matter Expert for Bitwarden, leading technical planning and execution of new deployments for large Enterprise engagements while advising customers on industry best practices.
Role type
Principal Implementation Engineer (Customer Support)
Builds
Production deployments of Bitwarden identity security platform for enterprise clients
Domain
Cybersecurity / Identity Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Linux administration, Cloud infrastructure (AWS/GCP/Azure), Container orchestration (Kubernetes/Docker), Identity protocols (SAML/OpenID Connect), Scripting (Bash/PowerShell), Network fundamentals (TCP/IP/DNS/HTTP)
Preferred skills
Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta, SQL, NGINX, TLS/SSL, Mobile OS (Android/iOS), GitHub
Responsibilities
Lead technical planning and execution of new deployments for large Enterprise engagements, Advise customers on industry best practices for the full stack of Bitwarden, Solve customer issues and identify future solutions, Serve as a dedicated customer point of contact for named customers, Collaborate with Engineering to triage bug reports and feature requests, Lead knowledge sharing and best-practices documentation within the team
Seniority
Principal, hands-on IC with strategic advisory
