Support Engineer – Interne IT (m/w/d)
Core
Support Engineer providing internal IT service management and user support to ensure stable and efficient IT operations.
Role type
Mid-level IT Support Engineer (Service Management)
Builds
Internal IT services and user support workflows
Domain
Enterprise IT / Workplace Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management, User Support, Microsoft 365, Endpoint Technologies, ITSM Tools, ITIL Processes, Technical Documentation, Knowledge Base Management, Onboarding Support, Process Optimization
Preferred skills
ServiceNow, Entra ID, Intune, ITIL Certification
Technologies
Microsoft 365, Windows, Entra ID, Intune, ServiceNow
Responsibilities
Support IT Service Management team in ensuring stable and efficient IT operations; Actively participate in user support to assist internal users with technical questions and problems; Identify recurring issues and derive sustainable solution approaches; Develop and implement measures to increase service quality and efficiency; Actively shape and optimize IT Service Management processes according to ITIL principles; Participate in standardization and automation initiatives; Work on IT projects and take partial project responsibility; Support the introduction of new technologies, services, and operational processes; Create and maintain technical documentation, Knowledge Base articles, and support guidelines; Facilitate knowledge transfer within the IT organization; Support new employees during the onboarding process; Consult and support users in the optimal use of Microsoft 365 services and Workplace technologies; Communicate professionally with internal customers and stakeholders at different hierarchical levels.
Seniority
Mid-level, hands-on IC