IT Operations Manager
Core
Leading and managing all IT support operations, infrastructure, and outsourced teams across Corporate Offices, Retail Stores, Data Centers, and Remote Users in Japan.
Role type
Senior IT Operations Manager (Infrastructure & Service Desk)
Builds
Stable, secure, and efficient technology services for business users and retail operations in Japan.
Domain
Retail / Consumer Fashion / IT Infrastructure & Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Infrastructure management, Service Desk leadership, Vendor/Outsourced team management, Incident/Problem/Change management, Retail technology support, Network administration, Cloud platforms, Endpoint management, Microsoft 365 administration, PCI DSS compliance knowledge
Preferred skills
Retail industry experience, Consumer-facing industry experience
Technologies
Meraki Cloud, ServiceNow, Ivanti, Microsoft 365, Windows environments
Responsibilities
Lead IT Helpdesk operations and oversee incident resolution with SLAs; Manage infrastructure stability for corporate, retail, and remote environments; Oversee outsourced vendors and monitor SLA compliance; Lead major incident management and root cause analysis; Ensure compliance with security standards and PCI DSS; Partner with retail operations to support peak trading periods.
Seniority
Senior, hands-on IC with management responsibilities
