Customer Delivery - Senior Advisor
Core
Senior Advisor managing escalated customer issues, incidents, and complaints for the Water Corporation, acting as the key link between customers and the utility during field operation challenges.
Role type
Senior Customer Delivery Advisor (Escalations & Complaints)
Builds
Resolution of complex customer and community issues for the Water Corporation
Domain
Water Utility / Public Infrastructure
Deliverable
client delivery
Required skills
Complex issue resolution, stakeholder management, policy and procedure interpretation, clear communication, calm decision-making under pressure, relationship building, Microsoft suite proficiency
Preferred skills
Water utility operational knowledge
Responsibilities
Manage onsite complaints and escalations with empathy, act as primary contact during field operation challenges, lead resolution of complex customer issues, collaborate across Customer and Operations Groups, make informed decisions reflecting service values
Seniority
Senior, hands-on IC