Technical Account Manager - Customer Success
Core
Technical Account Manager bridging technical expertise and customer success for manufacturing clients using Tulip's AI-native no-code platform.
Role type
Senior IC Technical Account Manager (Customer Success)
Builds
Customer adoption of no-code manufacturing software, technical success plans, and scalable operational solutions
Domain
Manufacturing / Industrial Software / Industry 4.0
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical customer-facing experience, manufacturing operations knowledge, API and system integration expertise, no-code/low-code platform familiarity, workshop facilitation, cross-functional collaboration
Preferred skills
MES platform experience, digital transformation initiative knowledge, industry event representation
Technologies
Tulip no-code platform, APIs, MES systems
Responsibilities
Develop and execute technical success plans for assigned accounts, lead technical discussions with customer stakeholders, conduct technical workshops and training sessions, collaborate with Account Executive and Customer Success Manager, partner with Product and Engineering teams, represent Tulip at industry events
Seniority
Senior, hands-on IC