Customer Success Application Engineer (EMEA)
Core
Configure, deploy, and support industrial AI data platforms for manufacturing customers in North and South America, bridging the gap between operational data and AI/ML systems.
Role type
Senior IC Application Engineer (Customer Success)
Builds
Industrial data infrastructure, real-time data pipelines, and AI/ML enablement for production environments
Domain
Industrial IoT (IIoT), Manufacturing, Edge Computing, Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
IIoT implementation, network protocols, Linux systems, database management, Python/JavaScript scripting, containerized infrastructure (Docker/Kubernetes), cloud platforms (Azure/AWS/GCP), technical troubleshooting, customer-facing implementation
Preferred skills
OPC/UA, PLC/SCADA systems, edge connectivity, pre-sales support, solution demonstrations, partner enablement
Technologies
Docker, Kubernetes, Azure, AWS, GCP, Python, JavaScript, Linux
Responsibilities
Validate customer requirements for PoC and production implementations, configure products for pilots and deployments, lead technical implementation activities, provide Level 2 technical support and root-cause analysis, support pre-sales transitions and technical architecture reviews, provide field feedback to Product Management and Development
Seniority
Senior, hands-on IC
