Associate IT Operations Analyst
Core
Frontline IT support specialist providing desktop support, system maintenance, and user assistance for a distributed workforce in a healthcare technology company.
Role type
Associate IT Operations Analyst (Desktop Support)
Builds
Corporate IT infrastructure, user access, and service delivery for internal staff
Domain
Healthcare Technology / IT Operations
Deliverable
product features
Required skills
Mac & PC desktop support, cloud environment navigation (Google Workspace, AWS, Zoom), ticketing system management, networking troubleshooting, wireless device configuration, VOIP concepts, user onboarding/offboarding, asset tracking
Preferred skills
Jamf, iOS/Android support, EC2/VPC, enterprise wireless configuration
Technologies
Google Workspace, Zoom, AWS, JIRA, Confluence, Jamf, iOS, Android, EC2, VPC
Responsibilities
Respond to and escalate service requests, monitor and resolve technical issues, maintain system documentation, assist with inventory and asset tracking, support user onboarding and offboarding, communicate technical solutions to management, support remote call center operations
Seniority
Junior to Mid-level, hands-on IC