IT Support Spezialist:in - Application & Software (m/w/d)*
Core
First point of contact for customers regarding technical questions and disruptions, analyzing and resolving issues efficiently to ensure customer satisfaction.
Role type
Mid-level IT Support Specialist (Application & Software)
Builds
Resolves software-related incidents and implements bug fixes for external customers.
Domain
IT Support / Software Development
Required skills
Linux and Windows systems, Oracle databases, C#, .NET, Java, PLSQL, ticketing systems, remote access tools
Preferred skills
Bug fixing, documentation, team collaboration
Responsibilities
Analyze and resolve customer tickets via ticketing system and remote access, develop and implement bug fixes, document activities and results, collaborate with the team for efficient solutions
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/7842341-it-support-spezialistin-application-software-mwd-at-tgw-logistics-gmbh)