Managed Services Director
Core
Leads delivery and lifecycle management of Business Support Systems (BSS) services for telecom operators, ensuring SLA compliance and operational efficiency across billing, CRM, and revenue assurance platforms.
Role type
Senior Managed Services Director (Telecom)
Builds
Production BSS service operations and transformation programs for telecom service providers
Domain
Telecom / Managed Services / BSS
Deliverable
client delivery
Required skills
BSS transformation program management, Managed Services production operations, Telco industry client management, financial performance management, risk management, cross-functional team leadership, stakeholder management at senior levels, strategic roadmap alignment, operational process design, continuous improvement methodologies
Preferred skills
Automation and digital transformation expertise, revenue expansion strategies, matrix organization management, onshore/offshore team coordination
Technologies
BSS platforms (Billing, CRM, Order Management, Revenue Assurance)
Responsibilities
Manage and grow on-site transformation programs for BSS services; Establish operational processes to meet KPIs and SLAs; Build credibility relationships with senior customer stakeholders; Ensure effective delivery of services across Application Operations, Hosting, Maintenance, and Change Management; Secure budget and timeline for programs; Lead recurring governance meetings with client steering committees; Act as a trusted advisor to customer executives on business transformation; Manage resources to complete program commitments on time and within budget.
Seniority
Senior, hands-on IC with strategic oversight
