Internal IT Engineer
Core
Internal IT Engineer responsible for managing IT infrastructure, security, and end-user support to ensure business operations run smoothly.
Role type
Mid-level IT Operations Engineer (Service Desk & Infrastructure)
Builds
IT support services, infrastructure stability, and user productivity
Domain
Enterprise IT Operations, Cloud Infrastructure, End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows device support, Microsoft infrastructure management, MDM/UEM systems, ticketing system management, SLA/OLA adherence, technical documentation, incident management, change advisory board processes, root cause analysis, VPN management, network basics (wired/wireless), asset management
Preferred skills
Mac device support, PowerShell scripting, Service Management Tools, Jamf Pro, Microsoft Intune, Snipe-IT, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass, Hubspot, Sophos Endpoint Security, stock control
Technologies
Google Workspace, Office365, Azure Active Directory, Slack, Zoom, Jamf Pro, Microsoft Intune, Snipe-IT, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass, Hubspot, Sophos Endpoint Security
Responsibilities
Manage and monitor IT support tickets to ensure smooth operation within SLAs/OLAs. Investigate, diagnose, and resolve major incidents. Ensure proposed changes are approved via Change Advisory Board. Contribute to post-incident root cause analysis. Write technical and user documentation. Support global customers and translate technical info into business language. Maintain and support Windows, Mac, and cloud platforms.
Seniority
Mid-level, hands-on IC