Renewal Manager, Mid-market (Individual Contributor)
Core
Lead mid-market customer renewals to drive retention and growth for Elastic's AI-powered search platform.
Role type
Mid-market Renewal Manager (Individual Contributor)
Builds
Customer retention and revenue growth for Elastic's search and security solutions
Domain
SaaS / Enterprise Search / AI
Deliverable
client delivery
Required skills
SaaS renewal management, account portfolio management, forecasting, negotiation, Salesforce (SFDC) proficiency, stakeholder relationship building
Preferred skills
Mid-market account management experience, Enterprise Search/Log Analytics/Security domain knowledge, data-driven commercial ownership
Responsibilities
Run a portfolio of mid-market accounts engaging proactively 180 days before renewal, drive the complete renewal cycle from forecasting to closure, identify and qualify upsell opportunities, communicate renewal status and forecasts in Salesforce, partner cross-functionally with sales and customer success teams
Seniority
Individual Contributor, mid-level