Strategic Customer Success Manager
Core
Own the full lifecycle of enterprise and PLG customer accounts, driving revenue growth, reducing churn, and enabling AI agent deployments to solve customer problems.
Role type
Strategic Customer Success Manager (Revenue-focused)
Builds
Multi-year partnerships, custom AI agent workflows, and automated success processes.
Domain
SaaS / AI / Customer Intelligence
Deliverable
production ML models | product features
Required skills
Revenue ownership (NRR/expansion/renewal), hands-on AI tool usage (Claude), data storytelling, agent workflow automation, enterprise account management
Preferred skills
Early-stage startup experience, in-person customer meeting capability, building custom agents for clients
Technologies
MCP, Claude, Codex, Factory, Slack, Salesforce, Zendesk, Gong
Responsibilities
Own revenue targets and forecast renewals/upsells, deploy custom AI agents for customers, translate feedback data into executive narratives, build and maintain automated agent skills for account management
Seniority
Individual Contributor, Mid-to-Senior level