Sr. Staff Technical Product Manager – Customer Support

Novi Sad, South Bačka, Serbia, EMEAFull-time2026-10-01 → 2026-11-11

Core

Own the roadmap for capabilities and technology powering Fivetran's global Customer Support organization, bridging Support and Engineering to deliver scalable solutions.

Role type

Senior Technical Product Manager (Support Systems)

Builds

Case management systems, customer portals, service delivery workflows, and support automation

Domain

SaaS Data Infrastructure / Customer Support Technology

Deliverable

product features

Required skills

Roadmap planning, requirements gathering, process analysis, solution scoping, stakeholder management, technical tradeoff analysis, automation strategy

Preferred skills

Zendesk expertise, API integration knowledge, SQL proficiency, AI/automation technology experience

Technologies

Zendesk, Salesforce, Jira, Slack, APIs, SQL, Looker, Google Workspace

Responsibilities

Partner with Support leadership to build and maintain the Customer Support systems roadmap; Intake, evaluate, and prioritize requests across case management, portals, and automation; Translate ambiguous business needs into clear product and systems requirements; Design scalable solutions across Zendesk and its integration ecosystem; Identify opportunities to simplify workflows and increase efficiency through automation

About Fivetran

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights.