Client Value Partner (Supply Chain & Manufacturing)
Core
Accountable lead for customer success and data-driven business transformation for strategic enterprise clients in supply chain and manufacturing, acting as a trusted advisor to C-level executives.
Role type
Senior Client Value Partner (Strategy & Customer Success)
Builds
Strategic value realization programs, customer adoption roadmaps, and industry-specific transformation initiatives for top-tier accounts.
Domain
Supply Chain & Manufacturing / Enterprise AI / Process Mining
Deliverable
client delivery
Required skills
Strategy consulting, large-scale transformation program leadership, process re-engineering, change management, executive relationship management, global organization navigation, consultative selling, project management
Preferred skills
AI-based transformation experience, Centers of Excellence maturation, thought leadership, innovation asset development
Technologies
Celonis Platform, Process Mining, Process Intelligence Graph
Responsibilities
Engage C-level executives to define long-term business transformation visions; lead cross-functional teams to ensure customer success and satisfaction; drive measurable business impact across processes; organize customer advisory boards; act as the voice of the customer to align product development with industry needs; resolve escalations; mentor teams on organization design and adoption.
Seniority
Senior, hands-on IC with leadership responsibilities